Privacy Policy

This Privacy Policy explains how Customize Home Idea (“we”, “us” or “our”) handles personal information when you visit customizehomeidea.com, request a consultation, subscribe to our newsletter or otherwise contact us. By using this website you agree to the practices described here.

Information we collect

We collect only the information we need to respond to you and to deliver our services:

• Information you provide. Your name, email address, telephone number, property location and the details of your enquiry or project, submitted through our contact, newsletter and unsubscribe forms or by phone and email.
• Information collected automatically. Standard technical data such as browser type, device type, approximate location derived from your IP address, pages viewed and the referring website.
• Information from third parties. If you reach us through a review platform, a directory or a social media channel, we may receive the details you chose to share there.

How we use your information

• To reply to enquiries and to arrange site visits or consultations.
• To prepare estimates, quotations and project documentation.
• To deliver, coordinate and follow up on renovation work and warranty support.
• To send the newsletter you asked for, and to stop sending it when you unsubscribe.
• To improve our website, services and the relevance of the content we publish.
• To meet legal, accounting and insurance obligations.

We do not use your information for automated decision-making that produces legal effects, and we do not send marketing unrelated to the services of Customize Home Idea.

Cookies and analytics

Our website may use cookies and similar technologies to remember your preferences and to understand how visitors use the site. Cookies fall into the following broad groups:

• Essential cookies needed for the site to function correctly.
• Preference cookies that remember settings such as a closed notification.
• Analytics cookies that help us understand which pages are useful.

You can block or delete cookies at any time in your browser settings. Blocking essential cookies may affect how parts of the site behave. Where required by law, we will ask for your consent before setting non-essential cookies.

Sharing and disclosure

We do not sell, rent or trade personal information. We share it only with:

• Service providers who help us operate, such as email delivery, website hosting, scheduling and payment processing partners, bound to use the data only for our instructions.
• Trades and suppliers involved in delivering your project, limited to what they need to complete the work.
• Professional advisers such as accountants and insurers, where necessary.
• Authorities where we are required to do so by law or to protect legal rights.

Data retention

We keep enquiry details for as long as needed to respond and to maintain a record of communications. Project records, warranties and financial documents are retained for the period required by law, warranty terms and insurance conditions. Newsletter data is retained until you unsubscribe, after which we keep only the minimum record needed to honour your request.

Your rights and choices

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete information we no longer need, subject to legal retention duties.
• Object to or restrict certain uses, including marketing.
• Receive a portable copy of the information you provided, where technically feasible.
• Withdraw consent at any time, without affecting work already carried out.

To exercise any of these rights, email support@customizehomeidea.com. You can unsubscribe from the newsletter at any time using the link in every email or our unsubscribe page.

Security

We use reasonable technical and organisational measures to protect personal information, including encrypted connections, restricted access and reputable service providers. No method of transmission or storage is completely secure, so please avoid sending highly sensitive information such as financial account details through our website forms.

Children’s privacy

Our website and services are intended for adults arranging home improvement work. We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us and we will delete it.

Updates to this policy

We may update this Privacy Policy to reflect changes in our practices or the law. The revised version will be published on this page, and material changes will be highlighted where appropriate. Please review it periodically.

Contact us

For any question about this policy or your personal information: